Last Updated: November 15, 2025
Introduction
Welcome to Dabda Ji (operated by Dabda Enterprises). These Terms and Conditions ("Terms") govern your access to and use of our website https://web.dabdaji.com/ and the purchase of our products, including dry fruits, nuts, seeds, berries, gift boxes, and premium products.
By accessing our website, browsing our products, or placing an order, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these Terms, please do not use our website or services.
Definitions
- "We," "Us," "Our" refers to Dabda Enterprises (Dabda Ji)
- "You," "Your," "Customer" refers to the user or purchaser of our products
- "Website" refers to https://web.dabdaji.com/
- "Products" refers to dry fruits, nuts, seeds, berries, gift boxes, and all other items sold on our website
- "Services" refers to the eCommerce platform and related services we provide
Eligibility
By using our website and placing orders, you represent and warrant that:
- You are at least 18 years of age or have parental/guardian consent
- You have the legal capacity to enter into binding contracts
- You will provide accurate and complete information during registration and ordering
- You will comply with all applicable laws and regulations
- You are authorized to use the payment method provided
If you are registering on behalf of a business or organization, you confirm that you have the authority to bind that entity to these Terms.
Account Registration
Creating an Account
- You may create an account to access additional features and track your orders
- You must provide accurate, current, and complete information during registration
- You are responsible for maintaining the confidentiality of your account credentials
- You agree to notify us immediately of any unauthorized access or security breach
Account Responsibilities
- You are solely responsible for all activities that occur under your account
- We reserve the right to suspend or terminate accounts that violate these Terms
- You may not transfer, sell, or share your account with others
- We are not liable for any loss or damage arising from your failure to protect your account
Product Information
Product Descriptions
We strive to provide accurate product descriptions, images, and pricing. However:
- Product images are for illustrative purposes and may differ slightly from actual products
- Colors, sizes, and packaging may vary based on availability and stock
- We reserve the right to correct any errors, inaccuracies, or omissions at any time
- Product availability is subject to change without notice
Pricing
- All prices are listed in Indian Rupees (INR) and include applicable taxes unless stated otherwise
- Prices are subject to change without prior notice
- We reserve the right to modify or discontinue products at any time
- In case of pricing errors, we reserve the right to cancel orders and notify you
Product Quality
- We source premium quality dry fruits, nuts, seeds, and berries
- All products are carefully packaged to maintain freshness and quality
- Natural products may have slight variations in size, color, and appearance
- Weights mentioned are approximate and may vary slightly
Orders and Payment
Placing Orders
- Orders can be placed through our website by adding products to your cart and completing checkout
- An order confirmation email will be sent after successful payment
- We reserve the right to accept or reject any order at our discretion
- Orders are subject to product availability
Payment Methods
We accept the following payment methods:
- Credit Cards (Visa, Mastercard, Maestro, American Express)
- Debit Cards
- UPI (Unified Payments Interface)
- Net Banking
- Digital Wallets
- Cash on Delivery (where available)
Payment Terms
- Payment must be completed at the time of placing the order (except COD)
- All payments are processed through secure, PCI-DSS compliant payment gateways
- We do not store your complete payment card information on our servers
- In case of payment failure, your order will not be processed
Order Confirmation
- Order confirmation does not guarantee product availability
- We will notify you if any items are unavailable after order confirmation
- You authorize us to charge the payment method for the total order amount including applicable taxes and shipping
Shipping and Delivery
Delivery Areas
- We currently deliver across India
- Some remote locations may have limited delivery options or extended delivery times
- International shipping is not available at this time
Shipping Charges
- Shipping charges vary based on order value, delivery location, and product weight
- Shipping costs will be calculated and displayed during checkout
- Free shipping may be offered on orders above a certain value (as specified on the website)
Delivery Timeline
- Standard delivery typically takes 3-7 business days depending on location
- Delivery times are estimates and not guaranteed
- Delays may occur due to weather conditions, public holidays, or unforeseen circumstances
- We are not liable for delays caused by courier partners or force majeure events
Delivery Process
- Orders are shipped to the address provided during checkout
- Please ensure the delivery address is accurate and complete
- Someone should be available to receive the delivery
- We recommend providing a phone number for delivery updates
- We are not responsible for failed deliveries due to incorrect addresses or unavailability
Order Tracking
- You will receive tracking information via email/SMS once your order is shipped
- You can track your order status through our website or courier partner's website
- For tracking issues, please contact our customer support
No Returns and Refunds Policy
IMPORTANT: Please read this section carefully before placing your order.
No Returns Accepted
Due to the nature of our products (food items including dry fruits, nuts, seeds, berries, and gift boxes), we do not accept returns or exchanges under any circumstances, except as required by applicable law.
By placing an order, you acknowledge and agree that:
- All sales are final
- Products cannot be returned, exchanged, or refunded once delivered
- You have carefully reviewed product descriptions, quantities, and pricing before purchase
- You understand that natural food products may have slight variations
Quality Assurance
While we do not accept returns, we are committed to delivering high-quality products:
- All products are carefully inspected before packaging
- Products are packaged securely to prevent damage during transit
- We follow strict quality control measures
Damaged or Defective Products
We will only consider replacements or refunds in the following exceptional circumstances:
- Products damaged during transit - If the package arrives visibly damaged or tampered with
- Incorrect products delivered - If you receive a different product than ordered
- Expired or spoiled products - If products are past their expiration date or spoiled upon delivery
- Missing items - If items from your order are missing
Reporting Issues
If you receive damaged, incorrect, or defective products:
- Report within 24 hours of delivery by contacting our customer support
- Provide clear photographs showing:
- The damaged/defective product
- Product packaging
- Invoice/delivery receipt
- Include your order number and details of the issue
- Do not consume or use the product if reporting a quality issue
Refund Process (Exceptional Cases Only)
If your claim is verified and approved:
- Refunds will be processed to the original payment method within 7-10 business days
- Replacement products may be shipped at our discretion
- We reserve the right to inspect returned products before processing refunds
- Shipping charges are non-refundable
Non-Refundable Situations
Refunds or replacements will NOT be provided for:
- Change of mind or buyer's remorse
- Product not matching your expectations (based on taste, size, etc.)
- Natural variations in color, size, or appearance of products
- Products used, opened, or partially consumed
- Issues not reported within 24 hours of delivery
- Damage caused by improper storage or handling after delivery
- Orders refused at the time of delivery
Cancellation Policy
Before Dispatch
- You may cancel your order before it is dispatched
- Contact our customer support immediately with your order number
- If payment has been made, a full refund will be processed within 7-10 business days
- Cancellation is not guaranteed if the order is already being processed
After Dispatch
- Orders cannot be cancelled once shipped
- You may refuse delivery, but shipping charges will not be refunded
- Refused orders will not be eligible for refund as per our No Returns policy
Product Liability
Food Safety
- Our products are intended for consumption by healthy individuals
- Check ingredients for potential allergens before consumption
- Store products as per instructions on the packaging
- We are not liable for allergic reactions or health issues arising from consumption
Usage
- Products are meant for personal consumption only
- Not for resale or commercial purposes without written permission
- Follow storage instructions to maintain product quality
- Consume products before the expiration date
Limitations
- We are not responsible for adverse reactions due to individual allergies or sensitivities
- Consult a healthcare professional if you have dietary restrictions or health concerns
- We do not make any health claims beyond standard nutritional information
Intellectual Property
Ownership
All content on our website, including but not limited to:
- Text, graphics, logos, images, and photographs
- Product descriptions and pricing
- Website design and layout
- Trademarks and brand names ("Dabda Ji," "Dabda Enterprises")
- Software and code
is the exclusive property of Dabda Enterprises and is protected by Indian and international intellectual property laws.
Restrictions
You may not:
- Copy, reproduce, distribute, or modify any content without written permission
- Use our trademarks, logos, or brand names without authorization
- Create derivative works based on our website or content
- Use our content for commercial purposes
- Reverse engineer or extract source code from our website
Limited License
We grant you a limited, non-exclusive, non-transferable license to access and use our website for personal, non-commercial purposes only.
User Content and Reviews
Posting Reviews
- You may post product reviews and ratings on our website
- Reviews must be honest, accurate, and based on your personal experience
- Reviews must not contain offensive, defamatory, or inappropriate content
- You retain ownership of your reviews but grant us a perpetual, royalty-free license to use them
Prohibited Content
You may not post content that:
- Contains false or misleading information
- Violates intellectual property rights
- Contains personal information of others
- Is offensive, discriminatory, or harassing
- Promotes illegal activities or violates laws
Content Moderation
- We reserve the right to remove, edit, or reject any user content
- We are not responsible for user-generated content
- We do not endorse views expressed in user reviews
Promotions and Discounts
- Promotional offers are subject to specific terms and conditions
- Discounts cannot be combined unless explicitly stated
- Promo codes are valid for limited periods and single use only
- We reserve the right to modify or cancel promotions at any time
- Promotional prices apply only to items specifically mentioned
- Gift boxes and special offers are subject to availability
Privacy and Data Protection
- Your personal information is collected and processed in accordance with our Privacy Policy
- By using our website, you consent to our data practices as described in the Privacy Policy
- We implement security measures to protect your information
- We do not sell or rent your personal information to third parties
Limitation of Liability
To the maximum extent permitted by law:
- We are not liable for any indirect, incidental, consequential, or punitive damages
- Our total liability for any claim shall not exceed the amount you paid for the product
- We are not responsible for delays or failures due to circumstances beyond our control
- We do not guarantee uninterrupted or error-free website operation
- We are not liable for third-party actions (courier partners, payment gateways, etc.)
Indemnification
You agree to indemnify, defend, and hold harmless Dabda Enterprises, its officers, directors, employees, and agents from any claims, losses, damages, liabilities, and expenses (including legal fees) arising from:
- Your violation of these Terms and Conditions
- Your use or misuse of our website or products
- Your violation of any third-party rights
- Any false or misleading information you provide
Force Majeure
We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to:
- Natural disasters (floods, earthquakes, storms)
- Acts of government or regulatory authorities
- War, terrorism, or civil unrest
- Pandemics or health emergencies
- Labour strikes or disputes
- Failure of suppliers or courier services
- Technical failures or cyber attacks
Governing Law and Jurisdiction
These Terms and Conditions are governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions.
Any disputes arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the courts in Jaipur , Rajasthan , India.
Dispute Resolution
In the event of any dispute:
- Contact our customer support team first to resolve the issue amicably
- If unresolved, disputes may be referred to mediation or arbitration
- Legal action shall be taken only as a last resort
- All disputes shall be resolved in accordance with Indian laws
Severability
If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to reflect the parties' intent to the maximum extent permitted by law.
Waiver
Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver must be in writing and signed by an authorized representative.
Amendments
We reserve the right to modify, update, or replace these Terms and Conditions at any time at our sole discretion. Changes will be effective immediately upon posting on our website with an updated "Last Updated" date.
Your continued use of the website after changes constitute acceptance of the modified Terms. We encourage you to review these Terms periodically.
For material changes, we may notify you via email or through a notice on our website.
Entire Agreement
These Terms and Conditions, together with our Privacy Policy and any other legal notices published on our website, constitute the entire agreement between you and Dabda Enterprises regarding your use of our website and services.
Contact Information
If you have any questions, concerns, or feedback regarding these Terms and Conditions, please contact us:
Dabda Enterprises (Dabda Ji)
Email: info@dabdaji.com
Phone: 8104787768
Address: Plot No 16 South Part Kesar Nagar-E, Near Kesar Choraha, Mansarovar, Jaipur 302020
Website: https://web.dabdaji.com/
Customer Support Hours: 24x7
We are committed to addressing your concerns promptly and providing excellent customer service.
Acknowledgment
By using our website and placing orders, you acknowledge that:
- You have read and understood these Terms and Conditions
- You agree to be bound by these Terms
- You understand and accept our No Returns Policy
- You will comply with all applicable laws and regulations
- You are responsible for reviewing these Terms periodically for updates
Thank you for choosing Dabda Ji for your premium dry fruits, nuts, seeds, and berries. We appreciate your business and trust!
For the best quality products and customer experience, always purchase directly from our official website: https://web.dabdaji.com/