Cancellation and Refund

Cancellation and Refund Policy

Last updated on: 10 Dec 2025

At Dabda Ji (www.dabdaji.com), we strive to deliver premium-quality food products, including dry fruits, nuts, seeds, berries, and gift boxes. Because of the nature of these products, we follow a strict No Returns and No Refund policy, except in a few specific, genuine cases described below.

By placing an order on our website, you agree to the terms of this Cancellation and Refund Policy.

1. General Policy – No Returns & No Refunds

Due to hygiene, safety, and food quality reasons:

  • All sales are final.
  • Products cannot be returned, exchanged, or refunded once delivered, except where required by applicable law or in the specific exceptional cases listed below.
  • We request you to review product details, quantities, pricing, ingredients, and other information carefully before placing your order.
  • Natural food products may have slight variations in size, colour, texture, or taste, which is normal and not considered a defect.

2. Order Cancellation Policy

2.1 Cancellation Before Dispatch

  • You may request cancellation of your order before it has been dispatched from our warehouse.
  • To cancel, please contact our customer support immediately with your order number and reason for cancellation.
  • If the order is not yet processed or shipped, we will cancel it on a best-effort basis.
  • For prepaid orders, a full refund of the product value (excluding any non-refundable convenience or gateway charges, if applicable) will be initiated to the original payment method within 7–10 business days, subject to your bank/issuer’s processing timelines.
  • If the order is already packed or is under process for dispatch, cancellation may not be possible.

2.2 Cancellation After Dispatch

  • Once an order has been dispatched/shipped, it cannot be cancelled.
  • If you refuse to accept the order at the time of delivery:
    • The order will be treated as a refused/undelivered order under our No Returns policy.
    • No refund will be provided for such orders.
    • Shipping charges (if any) are non-refundable in all cases.

3. Exceptional Cases – Damaged, Defective, Incorrect or Missing Products

While we do not accept returns, we are committed to maintaining high quality and safe packaging standards.

We will consider replacement or refund only in the following exceptional situations:

  1. Products damaged during transit
    • The outer package is visibly damaged, open, or tampered with at the time of delivery.
  2. Incorrect products delivered
    • You received a different product than what you ordered (wrong item, wrong variant, or wrong quantity).
  3. Expired or spoiled products
    • The product is expired, or spoiled at the time of delivery, or not fit for consumption upon opening.
  4. Missing items
    • One or more items mentioned in the invoice are missing from the package.

4. Reporting a Complaint

If you face any of the above exceptional issues, please follow this process:

  1. Time limit
    • You must report the issue within 24 hours of delivery. Complaints raised after 24 hours will not be eligible for refund or replacement.
  2. How to report
    • Contact our customer support using the details available on our Contact Us page and share:
      • Your order number
      • A clear description of the issue
  3. Photographic evidence
    • Provide clear photographs of:
      • The damaged/defective/incorrect product
      • The inner and outer packaging
      • The invoice/delivery receipt
  4. Do not consume the product
    • In case of quality issues, do not consume the product. Partial/complete consumption may make the claim ineligible.

We reserve the right to reject complaints that do not meet the above conditions or where adequate proof is not provided.

5. Verification and Approval

  • Once we receive your complaint and supporting photos, our team will review and verify the claim.
  • We may contact you for additional information or clarification if required.
  • Approval of refunds or replacements is at the sole discretion of Dabdaji, subject to our internal quality checks and policies.

6. No Refunds & No Replacements Policy

At Dabdaji, we follow a strict No Refund and No Replacement policy due to the perishable and consumable nature of our products.

Once an order is successfully delivered, it is considered final and non-returnable, and:

  • No refunds will be issued
  • No replacements will be provided
  • No exchanges are allowed
  • No reshipments will be processed

This policy applies even in cases of:

  • Customer dissatisfaction with taste, size, aroma, or appearance
  • Natural variation in food products
  • Change of mind after purchase
  • Refusal to accept delivery
  • Delay caused by courier or natural events

    Legally Mandatory Exception (Transit Damage / Wrong Product Only)

     Only where required by applicable Indian consumer protection law, we may review a complaint strictly for verification purposes only in the following limited cases:

  • Severe transit damage where the product is completely unusable
  • Wrong product received that is substantially different from the invoice
  • Item missing from a prepaid order

In such rare cases:

  • The issue must be reported within 24 hours of delivery
  • Photo/video proof is mandatory
  • Final resolution will be at the sole discretion of Dabdaji
  • Refund or replacement is not guaranteed, even after verification

    Charges & Delivery Fees

  • All shipping and handling charges are strictly non-refundable
  • Failed delivery, refusal, or return-to-origin (RTO) cases are not eligible for refund
  • Payment gateway and convenience fees (if any) are non-refundable

7. Non-Refundable and Non-Replaceable Situations

Refunds or replacements will not be provided for:

  • Change of mind or buyer’s remorse.
  • Product not matching your personal expectations related to taste, size, flavour, or appearance, when the product quality is otherwise acceptable.
  • Normal and natural variations in colour, size, or appearance of natural food products.
  • Products that have been opened, used, partially consumed, or tampered with after delivery.
  • Issues reported after 24 hours from the time of delivery.
  • Damage or spoilage caused due to improper storage, mishandling, or failure to follow storage instructions after delivery.
  • Orders refused at the time of delivery or failed deliveries due to incorrect/incomplete address or unavailability of the recipient.
  • Any other reasons not covered under the Exceptional Cases section above.

8. Contact Information

For any queries or support related to cancellations, refunds, or product issues, please reach out to us via the contact details mentioned on our Contact Us page on www.dabdaji.com.

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